"Everybody was very helpful and kind"

About: Telford referral and quality service (TRAQS)

(as a service user),

In April the opticians wrote to my doctors saying that I had cataracts in both eyes. I had a phone call from TRAQS to ask where I would like to have it done. Then in August I went to see about having them done.

I received an appointment for the operation on the right eye in September which had to be cancelled because a failure in machinery. Then I got another appointment in October which I had it done back in December to have it checked.

In January TRAQS phoned to say there was a cancellation which I took to have the left eye done in February I went back to have it checked.

I was very happy with everything and glad to have my eye sight back. Everybody was very helpful and kind.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Future375 '

Thank you for taking the time to share your feedback.

We are delighted to hear that your experience was dealt with in a very friendly and professional manner from beginning to end and that you have had such a satisfactory outcome to your referral.

Your comments are much appreciated.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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