"from the moment of admission I ..."

About: South West London Elective Orthopaedic Centre

(as the patient),

What I liked

from the moment of admission I felt very comfortable and confident due to the very professional and friendly way that I was admitted. Reception staff were expecting me and I was conducted to the theatre reception area quickly. I had been going in to have my right knee replaced but whilst waiting to be admitted ( less than 3 months) my left knee had been overcompensating and when I informed the consultant the operation was changed and the left knee operated on. After the operation the nursing staff were very kind and attentive and the Phisios fantastic I was walking within 24hours and was discharged 48 hours later with Phisio from my local hospital arranged. £ months later I returned to have my right knee sorted and the procedure was as before only this time I was out in 52 hours walking and walking without assistance within 2 weeks. My consultant Mr Adikari and his team are miracle workers and for the first time in 3 years I can walk over 1 mile and I am improving each day. I am only 63 years of age and as you will no doubt appreciate a mobility problem was very debilatating and restricted the enjoyment that I was recieving from my Grand children.

Thank you so much SWLEOC

What could be improved

How do you improve perfection

Anything else?

Other Trusts should look and learn this is the NHS at its best

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