"bottle-neck in orthotics department ?"

About: Royal Orthopaedic Hospital

I had fractures in the pelvis and a hip repaired in November 2013. I was told I could stop using crutches after my Out Patients' appointment at the end of February 2014 and - because there was a noticeable leg length discrepancy - that I would be referred to the Orthotics Department. After three weeks of waiting and of backache resulting from going around with one leg so much shorter than the other, I bought some heel raises myself over the internet. Unfortunately the leg length discrepancy is so great that insole heel raises aren't adequate - I need the whole sole raised externally. I inquired about this and later my GP also wrote a letter. Again - nothing has happened. Today I was due back at work after five months' absence. So over the weekend - being desperate about getting some shoes with a raised sole that would allow me to get through a shift - I resorted to DIY. I bought some cheap flip-flops, superglue and a Stanley knife and glued my own raised sole on. It meant I got through work today but a DIY version is far from ideal; the two soles are made of different material and react differently as I walk and I still go over to one side and end up with backache. I would like to continue working but unless I get some adequate footwear I'm not sure if it will be possible. I've done everything I can think of at my end and don't understand the deafening silence from the Orthotics Department. Andrea M. Shaw

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Response from Royal Orthopaedic Hospital

Dear Ms Shaw, Thank you for telling us of your experiences; I am really sorry to learn of your difficulties. I have asked the team in charge of the orthotics service to feedback to me what we can do to help you and try to improve your wellbeing and facilitate your return to work. I will be back in touch as soon as I can. If you would like to contact me, I can be reached at 0121 685 4128 or via email at roh-tr.pals@nhs.net. If you wanted to pass me your contact details, I can of course call you. with best wishes Claire Williams, Patient Relations Manager

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