"Trauma and orthopedic clinic and day surgery..."

About: The Whittington Hospital

From the initial clinic appointment, the nursing staff ,consultation with the surgeon, pre assessment checks, the appointment booking staff, day surgery staff, anaesthetists and post opertative support, I can honestly say this was an exceptional experience. At no stage did I feel that my respect or privacy was compromised. I was always listened to and my many questions and additional requests were answered. Everyone was friendly, helpful and professional. The facilities were fine, however the ward was a little cold for my liking. The wait was long. This in itself was not a major issue because I was kept informed and there was a valid reason for the delay. I would like to thank all of the staff involved in the preperation of my treatment as well as the operation itself. They all played a part in minimising my anxieties. The seamless experience I have had suggests good team work across departments and possibly picking up slack where there may be shortfalls, although I did not see them. Rarely am I so impressed with every stage of a process but in this case I am. Thank you for the excellent service and attention to detail.

Story from NHS Choices

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Response from The Whittington Hospital

Thank you so much for your wonderful compliments, your feedback has been shared with the staff. We are pleased to hear that your whole experience from pre assessment to your aftercare was seamless, and you received excellent service and attention to detail. It is especially reassuring that your privacy, dignity and the information you received was good, as these are areas that patients have told us are important to them and we are working hard to improve upon. It sounds like your care and treatment was specific to your needs, which is what we aspire to provide to all our patients during every encounter. Thank you for taking for the time to share your experience with us

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