"Appointment telephone system is a joke"
About: Cossham Hospital Cossham Hospital Bristol BS15 1LF
Posted via NHS Choices
I needed to contact the dermatology clinic that I attend at Cossham as I have been diagnosed with bowel cancer and need chemotherapy. I rang the number on my appointment letter (0117-3405249) and once deciding that it wasn't a change of appointment I chose the option zero for the operator. At that point I was cut off. Twice. I typed Cossham Hospital into a search engine, got this website and called the number listed (0117-3408400). I was dealt with helpfully and efficiently. However, this begs the question, why use a number on appointment letter that clearly doesn't work. My last visit in December was fine and I rated you highly. The staff I have had contact with have been efficient and courteous.