"My visit to Ambulatory Emergency Care unit"

About: Pilgrim Hospital / General surgery

(as the patient),

Got referred by GP for jaundice and possible gallstones on the Monday eve, spent 3/4hrs there just to have a blood test and speak to a doc. Then sent home still in pain and yellow, plus not eating or drinking since the Friday.

The following day they told me to be there for 10am for a scan. Once there I got told my scan was at 1:50pm. So had 3/4hrs waiting around still in pain and discomfort. Once had scan then had blood test which were abnormal livers then had to wait till 5 to hear from doc and the surgeon just to be sent home at 6pm.

That night the pain got worse and I still have the pain. But no point in going back as I'll just get fobbed off and sent home.

Felt a lot of time wasted hanging around and car park fees plus childcare too.

Think the AEC (ambulatory emergency care) unit need to be more hands on and supply info quickly.

Still have the pain now: ( bad experience in all.

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Response from United Lincolnshire Hospitals NHS Trust

The AEC are saddened to hear about your recent bad experience as an in patient on our ward, and would like to forward our apologies.

We would like the opportunity to learn from your experience in order to make changes for the future. To be able to do this we would like to ask that you contact our PALS team at Pilgrim Hospital in total confidence. They can be contacted directly on 01205 446243 or by email pals@ulh.nhs.uk

We will endeavour to assess your experience and make changes to make sure this doesn't happen in the future.

We are very interested in patient opinions and would like the opportunity to discuss this further with you further.

We have already looked at maybe contacting patients at home the morning of their scan to give a more definitive time if possible.

Kind Regards

Diane Venables

Junior Sister AEC

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