"Changing from private to NHS treatment could be far more flexible"

About: Telford referral and quality service (TRAQS)

(as a service user),

I feel that the criteria for changing from private to NHS treatment could be far more flexible and less time wasting.

I chose to see a consultant privately at the Shrewsbury Nuffield in January and told them that I do not have private medical insurance and could not afford to have the procedures done privately. It would have to be on the NHS. We agreed to treat me on the NHS at the RSH, but I would have to get an NHS referral from my doctor – thus a delay of 10 days before I could see my GP.

Then a further delay while I waited for TRAQS to contact me (no problem until then, doing their jobs well in accordance with the criteria). They offered me an appointment at hernia clinic some 4-5 weeks hence more delay which could be avoided if after the initial consultation at the Nuffield the consultant via his secretary informed the booking department at RSH of his decision and for the patient to put on this NHS operating list and the appropriate NHS department informed of this decision.

It seems to me to be pointless to have an appointment at the hernia clinic to see the same consultant on a matter he has already seen me about!

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to respond with feedback.

I appreciate your comments but the Telford and Wrekin Clinical Commissioning Group (CCG) who TRAQS form part of has a policy which is followed when patients choose to be seen privately and then move on to the NHS list for further treatment, whatever the reason.

I have included the web address to the relevant area of the CCG website for you to access and read if you would like to. The document explains how Telford and Wrekin treat referrals moving from Private Healthcare to NHS - the document can be located by accessing the following web address on the internet.


the relevant policy to read is entitled "Defining the Boundaries between NHS and Private Healthcare".

I hope that the information contained in the policy is helpful and explains the reasons for TRAQS being involved in your referral for NHS Care.

I would like to thank you again for taking the time to respond to our request for comments as TRAQS values all feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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