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lack of care

Story from nhs.uk

"lack of care"

About: Medway Maritime Hospital

after a very traumatic birth & discharged home with a sick baby. my daughter phoned kent ward for help when her baby stopped breathing .to be turned away & told to go to a&e.then kept waiting for 2 hours in a&e, with a very ill baby. nobody at medway hospital cared.what's the point of giving you help line information when you just turn them away .useless

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Responses

Response from Medway Maritime Hospital 10 years ago
Medway Maritime Hospital

Submitted on 11/04/2014 at 09:38
Published on nhs.uk on 12/04/2014 at 04:00

We are sorry to hear of your experience in trying to access help from staff on Kent Ward when your daughter was discharged home. In order to explore this further, I would really appreciate more information and would be grateful if you would call me on 01634 830000 x5785 or email me at wendy.crocker@medway.nhs.uk I am very keen to ensure that this kind of response is not experienced by others; I can imagine that it must have been a very frightening experience. Wendy Crocker Senior Sister Kent ward

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