"Let down by the MRI neurology dept"

About: Leicester General Hospital / Neurology

(as the patient),

As another patient explained I too had an MRI scan on my brain and had to wait an unacceptable amount of time for the results (around 2 months) to be shoved between neurology and eye clinic, as it seemed no one knew what they were doing. When I did finally get the results, after I made several phone calls, I was told I had a small low grade tumour.

I feel the way neurology handled this case was totally wrong. I think surely guidelines should be in place for how long you should be left waiting and how you are informed. Also I have not been informed about how often I need re scans, which I feel is wrong, no matter the size of the tumour now it should be monitored. I really feel the neurology dept at times lets the hospital down.

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Response from University Hospitals of Leicester NHS Trust

Dear Anon2014,

Thank you for taking the time to post your comment. We’re really sorry to hear about the difficulties you have experienced in getting the results of your scan and follow up care, and we would like to investigate your case further. To review what happened and to ensure this does not happen again; please could you email your details (full name, address and date of birth) to prity.parmar@uhl-tr.nhs.uk and we’ll get back to you as soon as possible.

Kind regards,

Judy Gilmore

Imaging Service Manager

Clinical Support & Imaging

Leicester's Hospitals

Response from Leicester General Hospital

Dear Reviewer Thank you for taking the time to leave your constructive feedback. We’re sorry to hear of your experience. The neurology department have received your comments and sincerely welcome your thoughts. We would be happy to arrange for you to discuss your thoughts with them directly – please send us an email, communications@uhl-tr.nhs.uk, and we organise that. Sincerely Communications Team Leicester’s Hospitals

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