"Not sure if anybody actually answers the phones!"

About: Queen's Medical Centre

I've been transferred to QMC for an operation, I've had nothing to tell me what's happening. Many times now I've tried to contact ENT waiting list line and the clinic but no one answers or calls back to the messages left! I can't help but feel like just another number that doesn't matter. I need to find out some information for work purposes, however the lack of communication is making that very impossible! I'm beginning to wonder if they actually care, or if it's just another day at work. An example of this is I've been waiting 40 minutes now to ENT clinic, with no response. Whilst I can appreciate they may be busy, I have no other form of communicating with them, so would at least be nice if they responded when they had time, but they can't even do that.

Story from NHS Choices

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Response from Queen's Medical Centre

Thank you for taking the time to share your experience here. We are sorry to hear that you have had such difficulty in contacting the ENT department. We hope you have since been able to make contact with them and resolve the issues that you have been having but if you are still experiencing difficulties please get in touch with us by email to nuhcommunications@nuh.nhs.uk and we will try to assist you.

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