"Colorectal clinic and flexible sigmoidoscopy"

About: Chase Farm Hospital

Attended clinic on 6th March. Despite long wait, I was given caring attention by all staff, and thorough investigation. I was then advised, as a precaution, I would be referred to have a flexible sigmoidoscopy. I was told I would receive a phone call. When this wasn't received after 2 weeks I called the Endoscopy Unit, and a helpful lady confirmed I was on the waiting list and that I would receive a call shortly, checking the right numbers were on my records. I had the test yesterday (a Saturday). It was a breeze. Caring staff all round, and one even recognised me from having an endoscopy last November! Even the receptionist was worried when I was the last one still waiting as she knew I was anxious. Could not fault my experience, nor the detail of my diagnosis which thankfully was less worrying than it could have been.

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Response from Chase Farm Hospital

May I start by offering my sincere and unreserved apologies for the time taken to reply to you. Thank you for taking the time to share with us your experience regarding the Gastrointestinal and Liver services at Chase Farm Hospital. I hope to assure you that such feedback is very much appreciated and we will ensure that it circulated to the teams involved as well as to our senior management and Directors. Kind regards The PALS Team

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