"Torbay Hospital"

About: Torbay Hospital / Accident and emergency

(as a relative),

ITU, Allerton ward

ITU Consultants should be MP's in my opinion, as they answer question without answering questions if you follow my meaning.

My hat comes off for the nurses, especially Maria who was looking after my partner. She took the time to talk to me when she could see I was clearly stressed.

Allerton Ward

Great when on a one to one basis, but get moved to a ward with others and it all goes pear shaped. 6 hours for a doctor to come when requested by the nurses, again no clear direction given (MP syndrome again). All I can say is, in my experience, don't get ill at the weekend or after 5pm as you wont get a doctor for love nor money while the nurses work so tirelessly.

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Response from Torbay Hospital

Thank you for sharing with us your recent experience at Torbay Hospital. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. Your comments will be shared with the ward managers concerned. With regard to some of the negative issues mentioned, we would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within three working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Many thanks again for taking the time to comment. South Devon Healthcare NHS Foundation Trust

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