"Not good at record keeping"

About: Basingstoke and North Hampshire Hospital

The Consultant I visited asked me to complain about the fact that paperwork was missing from my file. The reason I was seeing the Consultant was to get results and see what the next step would be. 15 minutes of my consultation time was taken up with him ringing around trying to find results so I didn't get to ask questions I needed to and so feel I am not receiving the treatment that I should be getting.

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Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to leave your comments. I am sorry your experience did not meet the high standards of care and service we aim to provide. We would welcome the opportunity to discuss this with you further. Please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust Email: mary.edwards@hhft.nhs.uk

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