"good treatment, bad attitude"

About: Hereford County Hospital

We have no complaint whatsoever about the clinical treatment at the A&E department, but: when I arrived I was ignored by the receptionist, who was obviously very busy with her computer. You might have expected her to look up and check that I was not an injured person in need of immediate attention, rather than a worried mum who had just been informed that her son had had an accident at work, involving a circular saw. But no. Her screen was evidently her only priority. Eventually I gave up and headed through the door to find my son, who was being well, if wearily, attended. What really depressed him, he later reported, was the back-biting attitude of many of the staff. Repeated grumbles about the state of this dressing and so-and-so should have known better, etcetera, are just so unnecessary and destructive. It's obviously a stressful, unpredictable place to work, but please, have some professionalism in your attitude towards each other; you must be demoralising yourselves as well as your patients, who are already be feeling traumatised before they get to you.

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Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your comments received in relation to your visit and your son's admission to the A/E Department. I will forward your comments onto the Head of A/E in order that your comments can be shared with the staff. If you wish to contact the Patient Experience Team about your experience please call 01432 372986. We hope your son is making a good recovery. Patient Experience Team

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