"Thumbs up for PAH"

About: Princess Anne Hospital

Following the traumatic experience of a ruptured ectopic last summer, I was thrilled to discover I was pregnant again in late January, though also worried about the potential of another ectopic. I received two early scans at PA during which staff were extremely kind and I found both experiences very reassuring. My 12-week scan was scheduled for next week but earlier this week, I started bleeding slightly, so asked my GP to refer me for another scan, which was scheduled for two days later. As I was in London for a work event the day before this scan, a friend encouraged me to go for a private scan before heading back to Southampton. I agreed, thinking that if everything was ok, I could save the EPU some extra work and just go to the 12-week scan the following week. This scan showed a 'silent miscarriage' had taken place a couple of weeks beforehand which of course was devastating but it was the overall experience of the private facility that upset me - despite being given a specific appointment time, I had to wait for over an hour, discuss private details with a consultant in a full waiting room, only a the threat of leaving, was I ushered through to see the consultant who was still dealing with another patient, very little compassion or information from the consultant, and then taken straight to an office for payment (£155!) whilst a secretary (again, there were other patients and staff around) said 'as you've had a miscarriage, you'll need to wait here until the consultant types up his report', By contrast my appointment the next day at the EPU could have not been more different - I was seen straight away, all the staff were so kind and well-informed about the next steps, and I was booked in for an operation the following day. This procedure at the Day Unit yesterday again was as good as you would want it under the circumstances and I can't thank the staff enough for their kindness and care. Here's hoping that we will be luckier next time and that I won't need to return to the EPU beyond an initial scan (to rule out another ectopic) but if that's not the case, then I know that I will be in excellent hands in PAH!

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Response from Princess Anne Hospital

We were so sorry to read that you have suffered a silent miscarriage and that your experience of a private clinic was not the best. It was kind of you to post your feedback about the EPU at the Princess Anne Hospital to tell us about your positive experience of this service and we all wish you well for the future.

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