"Indifferent and aggressive attitude of staff to..."

About: Royal Albert Edward Infirmary

I attended the accident and emergency unit today with suspected broken/bruised ribs, the attitude of the triage nurse caused me to leave without further intervention as I was in so much pain and couldn't take her overbearing and aggressive attitude towards me. As I was waiting for my husband to give my details to the receptionist I heard a lady say, " well she wasn't very interested" to her father as she came out of the triage nurse's office.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting. I am sorry to read of your concerns regarding your recent attendance to A&E. It is our expectation that all our patients are communicated with in a manner that is acceptable to the patient, and I am sorry that this was not your experience. Your concerns have been shared with the Head of Nursing for Medicine who would like to extend her sincere apologies and has asked that you contact the Patient Relations Department, at the Royal Albert Edward Infirmary, Wigan, to discuss these issues further so that we can fully investigate your concerns and provide you with an outcome of our actions.

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