"Not impressed with the Maxillofacial department"

About: Royal Preston Hospital

I recently went to an appointment, was made to wait for 1hr 15 minutes whilst I sat completely on my own. During this time, I never once complained because I overheard that they were quite busy, however I was completely ignored and no apologies were made whatsoever. The doctors and nurses just seemed to be standing in the corridors doing nothing. I was very dissatisfied with the Doctor I saw. Just like the appointment 3 months previous to this, I felt spoken to in a very condescending and invalidating way. Opne articular Doctor came across as prejudice with a dismissive, narcissistic attitude of ''what business have you being here''? And not very interested in what I had to say about the problems I am having which are extensive and have been current for quite some time now. (Also, during my last appointment, I was quite anxious and this Dr accused me of being agitated; (as though he was trying to goad me into an aloof response). I went to my appointment to hopefully receive help and treatment, not for an argument with a Maxillofacial consultant. To add insult to injury, there was a nurse and student present at the appointment 3 months previous and they were making comments about my situation which was frustrating to me; due to the fact they were unaware of my situation and clearly talking verbal excrement which I had no interest in listening to. The only opinion I was interested in was the consultants. However, during this recent appointment, he did reluctantly agree for a couple of tests to be carried out; maybe because there is a duty of care that needs to be carried out and failure to acknowledge my problems would have entailed a formal complaint. If a doctor is unsure of a problem a patient is having, they should actually validate and listen to their patient and make other referrals to relevant consultants. Not simply brush their problems aside and send people away. We are people with feelings, trying to get on with our lives; not inanimate objects.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been shared with the manager of the department and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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