About: Chelsea & Westminster Hospital Chelsea & Westminster Hospital London SW10 9NH
Posted via NHS Choices (as ),
What I liked
What could be improved
Porters - a doctor had to wheel my mother up to the ward, saying "it happens all the time" as the porter designated for the job was hiding behind a pillar, feet up reading a magazine.
|I had to wait 36 hours by her bedside before finally seeing the Consultant - even though I kept on asking. I knew that statistics said she had to be operated on within 48 hours of breaking a hip otherwise she almost certainly would die - but Consultant said "it's Friday". She had been admitted on Wednesday, but he said that she would get her operation "next week". I kidnapped her and took her to another hospital, where the case was so urgent they started operating 20 mins after we arrived.
She complained of being hungry - trays were left at the end of her bed and taken away untouched. I had to stay and feed her, and the hospital refuses to operate Age Concern's Red Tray system.
This is not the first time I have complained about treatment of elderly. Another friend snored so loudly that patients complained to me and said my friend kept them awake. The Amenity rooms were both empty, I asked the sister if my friend could be transferred at night to give others a chance of sleeping - nothing was done, even though both rooms wer empty the next morning.
Another time there was an elderly man wandering around by women's beds, with everything exposed.
And I HATE the way that elderly women are called by their Christian names - and never asked if they want to be called "MRs. X".