"Almost nothing."

About: Chelsea & Westminster Hospital

(as the patient),

What I liked

Almost nothing.

What could be improved

Porters - a doctor had to wheel my mother up to the ward, saying "it happens all the time" as the porter designated for the job was hiding behind a pillar, feet up reading a magazine.

|I had to wait 36 hours by her bedside before finally seeing the Consultant - even though I kept on asking. I knew that statistics said she had to be operated on within 48 hours of breaking a hip otherwise she almost certainly would die - but Consultant said "it's Friday". She had been admitted on Wednesday, but he said that she would get her operation "next week". I kidnapped her and took her to another hospital, where the case was so urgent they started operating 20 mins after we arrived.

She complained of being hungry - trays were left at the end of her bed and taken away untouched. I had to stay and feed her, and the hospital refuses to operate Age Concern's Red Tray system.

Anything else?

This is not the first time I have complained about treatment of elderly. Another friend snored so loudly that patients complained to me and said my friend kept them awake. The Amenity rooms were both empty, I asked the sister if my friend could be transferred at night to give others a chance of sleeping - nothing was done, even though both rooms wer empty the next morning.

Another time there was an elderly man wandering around by women's beds, with everything exposed.

And I HATE the way that elderly women are called by their Christian names - and never asked if they want to be called "MRs. X".

Story from NHS Choices

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