"Humerus separated from my scapula at the glen..."

About: West Middlesex University Hospital

I was brought to the hospital by ambulance in the evening of Sunday 26 January after dislocating my shoulder. A result of a trip on uneven paving on Whitton High Street. Staff were attentive, and sympathetic. I was wheeled to X ray and after a short wait the radiographer carried out her duties. Taken back to A&E the shoulder was 'popped back' and after a short period of rest and recovery I was allowed home. My only reservation was I thought he radiographer was rather rough with me and caused me a lot of pain by moving things that din't want to move. Generally though, very business like staff who did what they had to do. I am satisfied.

Story from NHS Choices

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Response from West Middlesex University Hospital

Thank you very much for giving us feedback on your recent experiences at our hospital. We are pleased to hear that overall you received good care from us and your comments have been passed on to all the teams involved who will appreciate your feedback. The condition you describe is extremely painful. Unfortunately it is necessary for our radiographers to have to manipulate patients in order to get the joint into the proper position for an x-ray, which can cause further discomfort. However we will remind staff of the need to forewarn patients and if possible provide additional pain relief.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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