"Very poor standard of care"

About: Royal Bournemouth General Hospital

An elderly relative of my had a stroke and was admitted to Bournemouth Hospital in January. In the time she has been there we have found times when she has not been fed, not been given anything to drink, therapy not being provided, long waiting times when asking a nurse for assistance when she seemed to be in distress, and very poor communication, for instance regarding discharge steps.

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Response from Royal Bournemouth General Hospital

Dear Anonymous Thank you for taking the time to share your experience with us. We value all feedback both positive and negative as we use this to inform and improve our services. We were very concerned to read the comments regarding your relatives stay on the Stroke Unit and have raised them with the ward sister who has responded and will also discuss the concerns you raised in the next ward meeting. Many stroke patients can have difficulty with eating and drinking post stroke, it is not always safe and alternative feeding methods have to be used and patients are fully supported by nursing staff, dieticians and speech and language therapy team. The Stroke Unit endeavour at all times to provide the best possible experience of care to patients and their families and aim to remain in constant communication regarding care plans, treatments and discharge planning. All patients have a therapy timetable to include various activities to assist the patient to achieve the best outcomes for discharge. It is difficult to comment on specifics of your relatives care, we are all obviously very concerned about your comments, senior members of staff and ward doctors are always available on the ward to discuss any concerns as they arise. You are also most welcome to contact our Patient Advise and Liaison Service (PALS) on 01202 708664 who can discuss your concerns in more detail. Any contact with PALS is done in confidence. Regards Sue Mellor Head of Patient Engagement

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