"Room for improvement"

About: King's Mill Hospital

I was taken by ambulance to A&E overnight and had apalling treatment. The staff were sitting around at the desk and at one time my mother counted 8 staff members doing nothing! She asked three times for my canula to be flushed as it was not infusing the much needed pain relief. It took over an hour and a half for them to get round to it! There was no communication and I had no idea what I was waiting for 7 hours for... People were trying to get attention and were consistantly ignored and then when dealing with patients the staff were brusque and behaved as though you were being a nuisance. When the day shift came on it was totally different, they were professional and caring. The overall impression during the night shift was that no-one was in overall charge and the staff were just pleasing themselves. The room I was in was clean but when a canula was removed there was a blood spill which was just left on the floor. Also when I used a commode it was left in the cubicle with me for over an hour afterwards and only moved after my Mother had pushed it into the passageway! I was on gas and air which they moved out of reach at one point and mother pulled it back for me, and they left the side of the bed down so I could have fallen. My mother gave most of the care I received that night. If they do not change substantially they will fail inspection again.

Story from NHS Choices


Response from King's Mill Hospital

Thank you for your message. We will ensure that your comments are fed back to the Accident and Emergency Department management team. If you would like to discuss your concerns further please contact our Customer Services Department on 01623 672222 who are open Monday to Friday 8.30am to 5.00pm.

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