"outpatients nightmare"

About: Wythenshawe Hospital

After waiting months for the appointment, having been cancelled once already... I got to my appointment to be told I had a 2 hour wait. Due to the nature of my condition and the severe symptoms, and the fact I have a mental illness being made worse through the condition this was impossible, thanks to the nurse in ms telfords clinic and the nursing manager this got sorted, I can't remember their names but they were fantastic and very understanding. I've come away with nothing but questions as I wasn't given the chance to ask questions or discuss my worsening symptoms, I got spoken at, no conversation. Since being diagnosed with bipolar IV found u have no voice in the nhs. Deflated and disappointed

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. We would like to offer our apologies for your experience at Wythenshawe Hospital. However, in order to investigate your concerns we would encourage you to contact the Patient Experience Team on 0161 291 5600 or via email at pls@uhsm.nhs.uk or you could speak to Alicia Lucas, Matron for Patient Experience, on 0161 291 2055. Kind regards The Patient Experience Team

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