"Frustrated my time was wasted"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Glacier623 (as ),
TRAQS called me and wanted me to provide personal data to prove who I was. I understand why, but it goes against all good data security principles to do this when you don’t know for sure who is calling you.
I called TRAQS right back and wasn’t allowed to speak to the same person. Person I spoke to spoke to fast, was impatient, didn’t want to spend time discussion my concerns.
I don’t have an appointment yet and wasn’t able to have a sensible, useful conversation about getting one.
Really not sure what value TRAQS add. I would rather speak to someone with enough knowledge about my needs/condition etc.
Frustrated my time was wasted.