"Waiting.....and waiting,profesional,Yeah right!"

About: Torbay Hospital

Before i begin i fully understand the priority process on waiting to be seen in A&E. Recently my girlfriend starting getting dull aching down her arms with shooting pains from her breast area.I immediately said you need to see a doctor,After ringing them they were unable to fit her in the same day,But if the problems persist to get to the A&E department,Which is what we did,Upon trying to find a parking space for around 30mins,We continued to the desk in A&E.My girlfriend gave the nurse behind the glass,the basic symptoms that she was experiencing.We were then asked to take a seat and we would be called for an consultation.Around 30mins later a nurse came and sat next to her in the "waiting room" and asked 'whats wrong' in front of the complete waiting room! At this time i thought this is ridiculous no privacy whats so ever! The nurse then said it would be 2hrs + to be seen...So we waited...As the parking ticket was due to expire,I checked with the desk,Just in curiosity to see if i needed longer on the car park,Only to be spoken to like dirt.This woman was the most arrogant woman i have ever met.She said and i quote " Don't worry there isn't anyone pushing in front of you"! I think you have around another 2 hours to wait anyway ! Straight faced and clearly didn't have any time for me. I was fuming..Was this simply because i asked? Or the fact she hated her job..I'm not sure.Upon this we decided to leave....Avoid this place like the plague...I'm pleased to say that we are going elsewhere.

Story from NHS Choices

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Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

Dear Patient,

We are very sorry to hear about your and your girlfriends experience and that the standard of your care fell below that which we strive to provide. If you would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards South Devon Healthcare NHS Foundation Trust.

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