"I'll be honest and say "not ..."

About: Milton Keynes Hospital

(as the patient),

What I liked

I'll be honest and say "not much". I was very thankful my stay was only for the period of 2 days with one overnight stay.

What could be improved

Respectfulness of the staff on delivery ward to both myself and my partner. I was delivering my first child which is something we both took very seriously, but we were confronted by a series of staff members who insisted on making insensitive jokes/comments and were quite intrusive on the whole experience.

The maternity ward on which I stayed following delivery was massively overcrowded, which I grant you may not be able to do much about. However, I was basically left to my own devices with my baby overnight when I had only delivered at approx 5pm. Very difficult to summon staff with buzzer, but you could always hear them chatting and laughing at the front desk. I was left in filthy bloodstained sheets all night and all the following day until I was discharged, despite asking for them to be changed. I never saw a doctor following the actual birth of my baby and despite the instruction being given by the doctor in the operating theatre that I should have a blood test the following day as I had lost a massive amount of blood this was never followed up on despite repeated enquiries my myself. I finally managed to get a test at my GP a couple of weeks later and I was severely anaemic (my tests were fine all through pregnancy). When I was blessedly discharged I was given no guidelines as to what precautions/aftercare I should take with myself when I got home and consequently 'overdid' it in the first couple of days and made myself exceptionally unwell for the following 6 weeks where I had to have daily district nurse/GP care. I can honestly say that every department failed me and made a joyous occasion to be a nightmare for the first 6 weeks of motherhood.

Anything else?

As you can probably tell, my experience has made me feel quite angry and upset and I decided to contact the MK hospital helpline that is set up to counsel women on their birth experience in the hospital. It was always on answerphone with a message that did not even state whether I had got through to the right number. I would suggest that MK Hospital are probably not interested in hearing an honest appraisal of their maternity services.

Story from NHS Choices

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Response from Milton Keynes Hospital

Milton Keynes Hospital is always interested in hearing from our service users, as we use

comments to develop our services. We apologise that our services did not

meet your expectations, and would urge you to make a formal complaint, so

that appropriate improvements are made. Our staff typically work very hard,

and strive to deliver first-class care. Some of the improvements recently

made to our services include: - Over 18 more midwives appointed - The

appointment of specialist midwives - More consultant presence on the ward -

More beds opened - Increased cleaning and a Housekeeper has been appointed

to support the domestic team.

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