"Average at Best"

About: St Richard's Hospital

Some departments are really 'on the ball', however some most definitely are not. Cleaning around the hospital is hit-and-miss: on some wards the cleaning teams are really good, however as a patient I am somewhat put-off when I see that someone has written 'MRSA' in the dust on a handrail on one of the staircases. For the most part things do go according to plan/expectation, however when they don't and you, as a patient or relative, want answers, be prepared to be stonewalled. The Chief Executive won't just be evasive, he will completely ignore all attempts at communication. When visiting A&E be prepared to fight for what you need - which may mean demanding to see the duty consultant. The attitude and competency of staff in the diagnostic ultrasound department is atrocious.

Story from NHS Choices

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Response from St Richard's Hospital

Thank you for taking the time to leave us your feedback.We are dissapointed to hear of your experiences with us. The NHS Choices website is anonymous, and your details are not shared directly with the Trust. We would like to know more about the specific nature of the issues encountered at the hospital. We would encourage you to contact the Trust directly so we can thoroughly investigate. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 Or emailing us at PALSWorthing@wsht.nhs.uk 01243 831822 or emailing PALSChichester@wsht.nhs.uk

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