"Fracture clinic"

About: Doncaster Royal Infirmary

I had to revisit the fracture clinic at the hospital today as the pot on my broken ankle had collapsed at the heel. I was treated like a naughty schoolboy by the officious receptionist because I turned up unannounced 1 hour before the start of the normal day, hoping to get a simple repair. Clearly I should have rung first, but I was well and truly put in my place with a verbatim recital of the rules of the clinic, compassion and a little bit of consideration, not on this ladies wavelength. Thank goodness for the staff in the fracture clinic , they know who they are. Nothing was too much trouble, they also new the rules and yet I was made to feel like a human being not a pawn on a chessboard. You have a great practical team who really know how to deal with the public who pass through their hands. Nice one!!!

Story from NHS Choices

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Response from Doncaster Royal Infirmary

We are sorry to hear that you experienced difficulty accessing our services and would like to reassure you that we will pass on your comments to the relevant department so that they can look at improving the ways people can make contact with them. Thank you.

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