"I was treated really swiftly and ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

I was treated really swiftly and extremely effectively from A and E, through radiography and onto the ward.

What could be improved

I was a bit concerned at having to leave the premises as quickly as possible (to free up a bed). I live on my own and was very worried about how I would negotiate the steep, narrow stairs with my leg and ankle in plaster. It would have been better if someone could have come and assessed the situation in my home. Luckily a relative came from some distance to help me but no-one asked if that would be the case. Better communication of what happens afterwards re subesequent appointments should also have been made.

Anything else?

I phoned up the hospital to ask about a subsequent appointment that the consultant had mentioned. I got through straight away and the sister explained clearly what would happen.

Overall my impression of the hospital service was positive.

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for your kind comments. We will endeavour to pass on your message to the relevant Matron, Ward Manager or Head of Department.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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