"visit to A & E Saturday evening"

About: Royal Berkshire Hospital

Hi, I had to attend A & E on Saturday night with my husband. We arrived around 8.30 in the evening, and what an eventful evening this was, he was finally seen at 11.10 after being told he was 2nd to be called around 10.00. We had to endure some very drunk and extremely abusive behaviour by most of the waiting wounded, I say this losley as to be honest there wasnt much wrong with any of them, except they were drunk and seemed to think there was. There was one person who even ended up being violent trying to smash into the reception with his fists. Security was not called and I felt very scared and vulnerable sitting there with people shouting abuse, one person kept walking out of A & E and had to be retrieved several times by the nurses, though I had to wonder why they bothered as he was only trying to get more methodone it appeared as they decided they were going to finalise their assessment in the middle of reception, and he seemed perfectly well, well enough to start playing a tamborine and singing anyway, tyring he said to "get the party stared". It was truly like being in a psychiatric ward and left me feeling upset that genuine people are not seen because of all the time wasters. Why cant they figure out who the timewasters were, it was perfectly obvious to me and I am not trained, sort it out A & E Triage should sort out the genuine from the wasters and mark up with a star or something so when they come out to call your name the nurses/doctors have some idea what we are there for. I hope to god I never have to go there again especially on a Saturday it was absolute bedlam!

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Response from Royal Berkshire Hospital

Our sincere apologies for your experience in the A&E waiting room. The matron for the area is looking into the incident you report of a man punching the reception windows as this was not reported to us. We have a zero tolerance policy to violence in our hospital and members of the public should not have to witness this kind of behaviour or feel scared in a public waiting area. While we have no control of what the public may do in the waiting room, we do have a duty to ensure that patients feel safe and on this occasion this was not the case, for which we apologise. The matron for the area is currently investigating the incident.

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