"The paintings on the wall ."

About: Glenfield Hospital

(as a relative),

What I liked

The paintings on the wall .

What could be improved

The food-my mother would have been better fed in Welford Road Gaol.

Communication- My mother could have been told

at the start of her admission, we will not pay for you a local person to be treated , Instead of being misled.

Management- we could have saved a great deal of time by being told at the start what was happening with her care Instead we have had to prize an answer out of all concened with her care,ie Consultants Doctors etc. and the legions of of clerical staff that play their 'part' in the running of this hospital.

Anything else?

I have encountered nothing but frustration and

dealing with my mother's care in this hospital

She has waited for 3 months to be told that Leicester PCT will not fund the necessary procedure for Leicester people Percutaneous

Aortic Valve Replacemnt (PAVR)- a procedure UHL have trumpeted is a breakthrough in Coranary care( only available to patients of distant PCT's) . This I now find was evident to all but the consultants 3 months ago ! I and my families efforts to move her case forward only to be turned down by the accountants ! The surgeon had agreed to carry out the proceedure. Perhaps at the entrance of the Glenfield Hospital there should be a a notice up infoming patients- 'if you are local over 80, worked all your life and paid taxes and have a spouse who faught for his country in WW 2 please seek help elsewhere.

The lack of communication we have and still experience ( she has now picked up a sickness bug whilst waiting to be told the truth about her prospects) has lead both my mother and father aged 92 to feel depressed and ashamed of the

the way they have been treated and the family angry and frustrated. The amount of time she has been occupying a bed has gone beyond the actual cost of the procedure !

After all this we still have little idea of who to blame for the incompetent way her case is being handled. It avoids litigation- a friend told me , having this system- he is an orthopaedic surgeon ! I was prepared for the 'what not me gov'


The modern clinician starts by assuming all his/her patients will potentially sue them. What a way to view the sick- but they may have a point I have come very close to complaining, and from my conversations with 'managerment' have almost been encouraged to do so.

I see now that this message will be censored- - am I surprised - no !

Story from NHS Choices

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Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your mother's experience at Glenfield Hospital. We're very sorry to hear the difficulties your family faced at this time. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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