"Pleased with care from out of hours service"

About: Biggleswade Hospital South Essex Partnership University NHS Foundation Trust

(as the patient),

On Saturday evening and having suffered from a chest infection, my condition worsened to whereby I collapsed as a result of a coughing fit. Dazed and disorientated with my family were quite worried around me I sat on the floor with a bump to the head.

My partner called the local surgery and was given the out of hours number (we have never had need to call upon this service before) so all a new experience. The lady took some details and said a doctor would call back within the hour. As promised a doctor called back promptly and spoke to me, she was kind and polite asking direct questions in order to asses my condition. she asked if I could get to the Biggleswade hospital in 30 mins (but not to worry if you're early). A neighbour kindly drove us and we were greeted by another very kind helpful gentleman who held every door open and offered us water while we waited. The wait was only 1-2 mins and the doctor called us in. She prescribed some antibiotics and an inhaler, which she provided there and then.

The service was outstanding. the staff were brilliant. well done Biggleswade hospital I hope the people involved are proud of the service they gave that night. Thank you very much.

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Response from Peter Howard, Head of PALS, Complaints and FOI , Communications and Engagement Directorate, Bedfordshire Clinical Commissioning Group (BCCG)

Dear leighbee98,

Thank you for posting about the good experience you had recently when you needed to contact the local Out of Hours service. I am pleased that you had had such a positive experience and I trust that you are feeling much better now.

I will certainly record your satisfaction and pass on your compliments to those concerned.

Peter A Howard F Inst L Ex

Head of PALS, Complaints and FOI

Bedfordshire Clinical Commissioning Group

Suite One, Capability House

Wrest Park



MK45 4HR

Telephone: 01525 864430 X 5946

Mobile: 07813 068821

Safe haven fax: 01525 864425

Secure email: peterhoward1@nhs.net

Follow BCCG on Twitter.

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