"My Father's care in ED and on the AMU"

About: Medway Maritime Hospital / Accident and emergency

(as a relative),

My father was unwell on Sunday and came to ED via ambulance. My Mother said to me that the care Dad received was excellent, the staff were attentive. He was treated promptly too.

The Doctor looking after Dad was also concerned about Mum; she has Parkinson’s and the stress of the emergency had caused her to have a lot of dyskinesia. The Dr insisted that Mum have something to eat and drink and he organised for it to happen. What can I say? Excellent caring!

Come Monday, Dad had been on AMU overnight. His first words to me at 07:30 were “I’ve had a lovely breakfast, the lady who brought it to me was so friendly”. He went on to describe how hard they work and that once food was done they cleaned. He remarked how well kept the bay was and that he could see the cleaning being done all day. Important perceptions!

Throughout his whole stay on AMU and the Nelson for 24 hours Dad was very settled. Both he and Mum said that they cannot fault any aspect of care this week.

Having been on Nelson before Dad thought it was great to see familiar faces and share a joke or two with the Nurses.

He is not an easy man to please but this week he has been. He has also been kept very informed about his care and been able to make decisions with the Consultant about the way forward.

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Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust

Thank you for taking the time to express your fathers positive experiences of care.

I was heartened to read that whilst your father was receiving excellent medical and nursing care by attentive efficient staff the doctor also took the time to offer kindness and compassion to the needs of your mother.

Your fathers stay on AMU and Nelson demonstrates that good communication and rapport really can aid in the healing and recovery process.

I was also pleased to read that the good breakfast and friendly staff contributed to your fathers positive experience and his feeling of being settled.

His observation of our improvements to the timeliness and regularity of our updated cleaning schedules had not gone unnoticed, thank you.

Being kept informed and being involved in decisions about his care can only help to improve his future health outcomes and quality of life.

I hope your father is making a good recovery.

I will ensure these comments are shared with all the staff involved.

Thank you

Suzanne Brooker

Head of Patient Experience

01634 830000 ex 5175

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Response from Medway Maritime Hospital

Thank you for writing about your father's experience. I am so pleased to hear your mother's feedback as well and that both your mum and dad said they cannot fault any aspect of care they received. I am really grateful you took the time to share this with us here at the hospital. I hope your parents are doing well. Best wishes Katy White Head of Nursing - Emergency Department

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