"A&E useless"

About: Countess Of Chester Hospital

Last year I fell on my arm which was hurting so went to A&E, they took 2 standard wrist X-rays which showed no injury but a crack in the elbow. Got given an outpatients appointment for a few days later, only when the sugeon saw me he suggested specific scaphoid X-rays which highlighted a broken wrist. Spent 13 weeks in cast & it eventually healed. Then yesterday, I fell over again & recognised the pains to be my scaphoid again. So back to A&E & said I think I've broke it again. Yet they only did the 2 standard wrist X-rays & said no break & sent me home. Yet am in more pain now than when I was last year. If they did the specific scaphoid X-rays I was hoping for & it wasn't broke then fine. But now I'm in so much pain I'm having to consider going to another hospital & asking again for specific X-rays or seeing my GP & getting him to refer me to a specialist to confirm. Just got the feeling they didn't believe me, take me seriously, wanted to save money by not doing the extra 2 X-rays & get me out the door as fast as they could. My cat gets better service at the vets to what I experienced yesterday !!

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Response from Countess Of Chester Hospital

Dear Sarah, We are sorry you are unhappy with the treatment and care you have received in our Emergency Department. We take all patient feedback very seriously and therefore we will use your comments to see what has happened. Please be assured that your comments will be shared with the relevant staff in our Emergency Department. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have made as a result of your comments. The Patient Experience Team

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