"Ward 8 lLRI"

About: Leicester Royal Infirmary

I brought my daughter to A and E on Friday morning on March 28th received with abdominal pains this was after speaking with HHS direct and despite their suggestions being unable to get a appointment at our gp surgery which seems to always be the case A and E were excellent she was seen promptly given pain killers whilst they did various tests she went in at 10.30am and at 16.00 she was transferred to a ward this being after some suited management visited a and e and told the staff to get the patients moved! She was moved to ward 8 and at 23.30 still not given a bed! All this action did was ease a and e problem and put the pressure onto the wards at least in a and e she had a trolley to rest on and regular pain killers arriving on the ward at 4 o clock in the afternoon no one came until about 20.30 to see her so she received no pain killers once given a bed at round about midnight she started to settle down only to be woken up at 02.00 as the booking in forms had not been completed! Every member of staff seem to want to ask the same questions about her illness despite it all being written down each time. I appreciate there has to be a understanding of the illness but keeping a patient waiting without pain relief is not giving care and understanding to their problem She has not slept all night and is now very anxious but sees no staff on the ward and has not been kept informed as to what medication or tests etc are going to be carried out. There are other issues that the staff should be aware of but no opportunity is given to discuss them

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Response from Leicester Royal Infirmary

Dear “Anxious parent” Thank you for providing this feedback. We are very, very sorry for the anxiety caused to you and to your daughter. Clearly our communication with you both was very poor and this is unacceptable. Unfortunately within this response, we cannot offer an explanation about why your daughter did not receive more pain relief - it might be that there was a clinical reason for this, but either way you certainly should have received some clarification. We would be happy to look into this and the shortage of beds, along with the other issues you say we should be aware of. Please email communications@uhl-tr.nhs.uk with as much detail as you can, including your daughter’s name, date of birth and address. And we will look into this urgently. Sincerely, Communications Team Leicester’s Hospitals

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