"I was quickly put at my ease by ..."

About: Furness General Hospital

(as the patient),

What I liked

I was quickly put at my ease by the staff who treated me when I arrived, and I thought the standard of care and professionalism I received during the week I was a patient was always of the highest standard, and very thorough.

I was always kept informed by staff about what had to be done, and why the various proceedues were necessary. So I never felt unaware of what was going on with my treatment..

I would also like to offer my thanks to the catering staff for providing a fine selection of tasty meal choices, which I really enjoyed.

What could be improved

Perhaps the time at patient discharge time waiting for perscriptions to be made up could be improved

Story from NHS Choices

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Response from Furness General Hospital

Thank you for your kind comments.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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