About: York Hospital

My recent visit to A&E was an absolute disgrace. I have never been treat with as much disrespect and rudeness in my life. The staff were miserable and unhelpful and after waiting for 2hrs, I eventually saw a Nurse practitioner. Her manner was completely foul and she talked down to me in an extremely sarcastic and 'can't be bothered with you' attitude. I was made to feel like an idiot for coming to a&e to check out my injury and was told that a couple of paracetamol would do the trick and I wasn't going to die. I find this absolutely disgusting and it worries me that this is the type of people who are supposedly here for our care. I am going for a second opinion elsewhere and I will be putting in an official complaint about the Nurse in question.

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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