This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lack of communication with TRAQS

Posted By Forward133

"Lack of communication with TRAQS"

About: Telford referral and quality service (TRAQS)

(as a service user),

I thought I was going for a blood test. I took a Red Cross volunteer with me. It took 2 hours of her time, so she was cross and in the end I didn’t have the blood test as there are two further appointments I wasn’t aware of.

I feel I cannot use the Red Cross again now because of inconveniencing them due to lack of communication with TRAQS.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 06/04/2014 at 09:59
Published on Care Opinion on 07/04/2014 at 09:24

Thank you for writing to TRAQS.

As all feedback is anonymous I am unable to identify the details of your referral. If you would like to contact me on 01952 580441 I will be more than happy to discuss the TRAQS process with you. TRAQS responsibility lies in making your inital appointment but is not involved the appropriate treatment path.

I understand your concerns but I am sure that the Red Cross will not hesitate to provide assistance in the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k