"Overall the service was delivered efficiently and quickly "

About: Telford referral and quality service (TRAQS)

(as a service user),

I was referred initially by the optician to the doctor. The doctor passed on the referral without contacting me.

I was contacted by TRAQS and offered two possible dates at one of the two clinics. A date was arranged satisfactorily.

The clinic then contacted me to bring the appointment forward to an earlier date.

Overall, the service was delivered efficiently and quickly.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for providing your comments regarding your recent referral.

TRAQS aims to deal with your referral promptly, to ensure that treatment can take place without any unnecessary delay.

We are pleased that the service provided by TRAQS met with your approval.

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