"my partners op"

About: The Great Western Hospital

My partner had op on foot. Turned out bigger than expected. First couple follow ups were ok but since then it has been a nightmare she can't even get to see the specialist. They make appointments but then she gets there and its not his clinic he not even in hospital. It seems now that somebody messed up and they don't want to know. What can we do ?.

Story from NHS Choices

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Response from The Great Western Hospital

Thank you for your post - I'm really sorry that your partner hasn't had the best of experiences with us. If they'd like to talk to us about the problems they encountered, please ask them to contact our Customer Service team, and we'll try to resolve the issues. The team can be contacted by email to pals.team@gwh.nhs.uk, or on 01793 604031

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