"Laparoscopy for suspected endometriosis"

About: St James's University Hospital

I was told to arrive for my surgery at 11.30am, a bed did not become available till 4pm and I went in to surgery after waiting for 4.5 hours. I had had no food or drink since an evening meal the day before as I was asked to refrain from eating and drinking from 6am. By the time I got in to theatre I was dizzy from hunger and dehydration. Whilst in recovery my surgeon came to see me and told me very little info about how my surgery had gone, what stage of endo I had, whether the ovarian cysts found were fluid or solid filled (I was terrified they were cancerous) or any adhesions found etc. He told me he would see me later on to tell me more, I never saw him again that day. Back in the ward and the nurse who brought me through from recovery gave me pain killers and checked my blood pressure, that was the last time I saw a nurse for the next two hours. I was so dehydrated that I didn't have any tears or saliva. I was given water to drink but no food. When a nurse passed through to help someone to the toilet I had to ask her for a sandwich, this was at 8pm, I came out of surgery at 6pm. I hadn't eaten for 24 hours and was still extremely dehydrated. No body had offered me any food. During this time nobody had come to check on me, check my vital signs my wounds etc. I still had an IV needle in my arm with no fluids attached, this was taken out 5 minutes before I was discharged at 11.45pm. My husband had to go home to sort out our dogs as we didn't expect to still be in the hosp at 8pm, as my surgery was scheduled for 11.30 am. I had to press the buzzer for a nurse to ask when I could go home and to ask for assistance to the toilet. She said she was sure I could manage by myself. I told her I had no paper underwear on ( they had cut it off during surgery) and I was bleeding heavily. Nobody had come to check this previously. She came back with clean underwear and a sanitary towel. I pressed the buzzer again because I had noticed the wound on my stomach was bleeding after I walked myself to the bathroom. Again, I was not checked for any signs of bleeding prior to me noticing this. I found one nurse extremely patronising and very unsympathetic. I got the impression she was the ward sister. I understand how busy nurses are but I did not think her attitude was necessary towards me. My overall experience at this hospital was dire and I came away feeling neglected and uncared for. The fact that it was so late in the day and they didn't need the bed anymore meant that they didn't need to check on me and get me on my way home (my surgery was a day case). Oh, and they also ran out of paracetamol and ibuprofen so had no pain relief to take home with me!

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Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk

Kind regards

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