"20 week scan"

About: Countess Of Chester Hospital

I attended a 20 week scan today (for my 2nd child) and I was highly disappointed with the service and care I received. My appointment was 9.40am. I attended on time and finally had my scan at 10.52, after twice being told I was next on the list. I do not understand how you can be running so late so early in the day. I also had my 16 month old daughter with me who was tired and hungry. The lady who did my scan was very uncommunicative and hardly spoke and didn't make us feel comfortable or confident that everything was ok. We were then presented with some very poor photos for which we were expected to pay for. The 12 week pictures were clearer. I then had to wait a further hour and a quarter for my shared care consultant appointment. I was there for nearly 3 hours for 10 minutes worth of appointments. Overall not a very disappointing experience. Kind regards, Jenny

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Response from Countess Of Chester Hospital

Dear Ms Hughes We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what has happened during your recent attendance. Please be assured that your comments will be shared with our Maternity staff. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have made as a result of your comments. The Patient Experience Team

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