"happy delivery memoirs"

About: Queen Elizabeth Hospital (Greater London)

My baby is 7 months old now, and both me and my husband, are very satisfied with the way pregnancy and delivery was managed. I would recommend this hospital for ante natal and. maternity services. We were new to the city n locality when we realised we are going to have our first child. we were not sure bt the hospital and honestly with lots of insuring we registered and went ahead with the regular check ups and ultrasounds and finally planned to stick to this facility for the day of our baby's arrival. I was diagnosed with gestational diabetes and hence referred to the diabetes clinic at the hospital. my gynae and obstretician has been excellent with the right support and suggestions she made for monitoring my condition and keeping everything under control. Right from the endocronologist, to the diabetes expert and the dietician, everyone superbly planned for my and baby's well being. Around my labour, the delivery suite members were extremely cooperative and patient. Special thanks to one of the members who took great care of me and was very supportive. My labour lasted for more than 24 hours, but the kind of support and perseverance and devotion exemplified by two angel like midwives is unforgettable. Special thanks to senior midwifes for being by my side all thru and helping me cope thru the labour. There aren't as many words to say thanks. Last but not the least, quick suggestions to the post natal section: 1. Please allow one member especially spouse to stay the first night at least after the delivery, costs very hard on a new, exhausted mum to manage the child alone all through the night. 2. I think the some midwives in the night shift needs to be more compassionate to the fact that as a new mum women have limitations and challenges which they can resolve better with a little cooperation. 3. Meals were very bad, and especially after a whole night of a rough ordeal with a bruised body and a exhausted mind with an newborn, I think it's unreasonable to ask them get up, and walk up to the coffee machine to prepare their beverages. 4. try and expand the post natal recovery area. so that it's not crowded by four women (both with babies and in waiting)! So either it's the another baby crying or a woman in early labour screaming, which wakes u and the baby up. So it defeats the purpose of recovering!

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Response from Queen Elizabeth Hospital

Thank you for your comments regarding your experience of the maternity services at Queen Elizabeth Hospital, we are very pleased that you have happy delivery memories. We would also like to thank you for your suggestions regarding the postnatal ward and we would like to take the opportunity to update you on some recent developments within the unit. As of December 2nd 2013 all women are given the choice of having one visitor stay with them overnight on the postnatal ward, we have purchased a number of recliners for the comfort of the visitor staying. The feedback that we have received from the women and their families has been 100% positive about this initiative. We are currently working very hard to recruit more support staff to the unit to be able to assist midwives with the care of women and their baby's on the postnatal ward, we want all women to receive personalised and compassionate care at what is a very special but sometimes challenging time for women. We recognise that women who have their baby's outside of normal mealtimes do not receive a hot meal, so we will be taking part in a pilot scheme in which women who are on the delivery suite, but have for whatever reason missed a meal, will be able to get a hot dish twenty four hours a day This pilot is due to start very shortly. We are also planning to provide tea rounds twice a day, once we have employed further support staff. We are unable to expand the postnatal ward but understand that women who have not yet had their baby sharing a four bedded bay with women and their baby's is not ideal. We do try to prevent this happening but unfortunately it sometimes cannot be prevented. However, in these cases we will always try to move people to other areas as soon as we are able. Thank you once again for your feedback which is very important and enables us to continue to improve the maternity services that we provide. Jacqui Kempen Matron for Maternity Inpatient Services

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