"Good service from the hospital, shame about the car parking"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / General medicine

(as the patient),

Good service from the hospital, shame about the car parking – expensive, few spaces, frustrating ticket machines located in the wind and rain, dangerous for pedestrians.

Don’t mind paying to park but expect a better system than this.

My first referral was ‘lost’ – cost me 6 weeks extra wait.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated.

Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

With regard to your comment regarding the loss of your first referral, as all feedback is anoynmous if you would like to contact TRAQS on 01952 580441 I would be glad to look into the matter further to establish where the problem occurred.

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for your comments which will be forwarded to the Estates department Di Davis PALS Shrewsbury and Telford Hospital NHS Trust

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