"Confidential?"

Unfortunately this is a common place thing across all Trusts. These no win no fee companies, much the same as PPI contact randomly. Unfortunately most of these are just lucky with the amount of calls they deliver in one day they are bound to get someone that has just left a hospital. We have posters in the A & E Department which state that we do not participate in any such activity. The Trust is sorry to hear of your childs experience of A&E and your comments have been passed to the responsible managers for their information and action. If you would like to discuss this further or make a complaint then please contact the Patient Experience Team on 01908 243633 or 01908 243181 or alternatively e-mail patientexperience@mkhospital.nhs.uk or write to the main hospital address. Thank you.