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ward 23 diabolical

Story from nhs.uk

"ward 23 diabolical"

About: University Hospital Aintree

Mum will hopefully be coming home tomorrow. Cant wait to get her out of this ward 23. I have never witnessed such rudeness, lack of human kindness and lack of understanding in my life. Mixed with the moat unnecessary and ridiculous rules i have ever come across. The hospital motto 'Getting it right for every patient, everytime' is actually offensive. Cant wait to have my Mummy home and being cared for properly!

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Responses

Response from University Hospital Aintree 10 years ago
University Hospital Aintree

Submitted on 26/03/2014 at 11:25
Published on nhs.uk on 27/03/2014 at 03:00

Dear Sarah, We're very sorry to hear that you don't feel your mother has been cared for properly by our team on Ward 23 and we will pass your comments on to the staff concerned. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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