"D57 I thought the problems had been sorted!"

About: Queen's Medical Centre

My father was on D57 - after all the press this ward has received I expected there might have been some improvement. The phone on the ward was answered after 18 minutes - unacceptable. My father went to the toilet and pressed the emergency call and it wasn't answered by a member of staff - it was answered by me after 5 minutes when I realised where it was coming from - there were 2 nurses from my fathers bay at their desk opposite the toilets who both remained seated (I'm glad I was there!) I asked his nurse what was happening and she said she didn't know - surely things would have been written in his notes? I asked another nurse who's reply was sorry I don't work on here - whilst dad was in the toilet 2 nurses had packed all of his belongings and were moving him - they didn't actually inform him! It appears to me that once you get to a certain age no one really cares or wants to help you get better, no one wants to tell him or us whats going on. Lets hope that the next ward is better......

Story from NHS Choices

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Response from Nottingham University Hospitals NHS Trust

I am sorry to hear that your father's experience, and your experience, of ward D57 was not what it should have been. We greatly appreciate your feedback bringing these issues to our attention, and I apologise for any unnecessary distress which may have been caused to him or yourself during his time with us or during his transfer to another ward. I can assure you that what you describe is not in keeping with the standards of care expected at Nottingham University Hospitals NHS Trust, and we will be looking into all of the concerns you have raised. It would be very helpful to know some more details; for example, when the incidents you are writing about occurred; if you would like to discuss this with me personally, please get in touch with me by email at korrina.spencer@nuh.nhs.uk.

Korrina Spencer

Ward Manager, D57

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