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From A & E to having required operation

Story from nhs.uk

"From A & E to having required operation"

About: Stoke Mandeville Hospital

From being told at every step that the operation I required was urgent to now finding out that 2 and a half weeks is the best I can expect and that could still be cancelled. I dare not write exactly how I feel. I would like to believe that what I am being told is the truth based on a departments ability not something that is based on a guess, and that's being kind. example, you get given verbal appointments by consultants only to find that these appointments are not achievable (the comment from a nurse). You get given a verbal appointment for an operation only to find out the actual date will be a week later. Tell the truth and not what you believe people want to hear

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Responses

Response from Stoke Mandeville Hospital 9 years ago
Stoke Mandeville Hospital

Submitted on 01/05/2014 at 15:09
Published on nhs.uk on 02/05/2014 at 04:00

Thank you for taking the time to comment and we are very sorry to read about the experience you are having around the dates and urgency of your operation. We strive to provide safe and compassionate care and as part of that we want to ensure that all of our patients receive accurate information about their care. Although we really value your comment here, if you haven't done so already, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and they will be able to discuss this matter in more detail with you to ensure that we take the best action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards Buckinghamshire Healthcare NHS Trust

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