About: St Richard's Hospital

I cant understand the point of going to pre-op when they take no notice of the information that has been given to them, im high risk with cardiac history and ICD but they choose to book me in day surgery unit instead of main theatre and having arrived for my appointment 3 weeks later I arrive booked in wife sent home, sorry cannot be done in DSU has to be in main three weeks they had to sort this out . And one other thing you have a privacy and dignity policy maybe you could get the staff in the department that carry out the cystoscopies that they should cover patients privates instead of them lying there with nothing over them this has happened on a few occassions and I find this very embarrasing

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Response from St Richard's Hospital

Thank you for taking the time to leave us your feedback. We are very dissapointed to hear of your experiences. Privacy and dignity is an area that we take very seriously and place the highest importance upon and we will be looking into what we can learn from your comments. The NHS Choices website is anonymous, and your details are not shared directly with the Trust. We would encourage you to contact the Trust directly so we can thoroughly investigate and provide you with reassurance for your next visit. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 Or emailing us at PALSWorthing@wsht.nhs.uk 01243 831822 or emailing PALSChichester@wsht.nhs.uk

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