"Happy memoirs of my delivery"

About: Queen Elizabeth Hospital (London) Queen Elizabeth Hospital / General medicine Queen Elizabeth Hospital / Gynaecology Queen Elizabeth Hospital / Maternity

(as the patient),

My baby is 7 months old now, and both me and my husband, are very satisfied with the way pregnancy and delivery was managed. I would recommend this hospital for ante natal and. maternity services.

We were new to the city and locality when we realised we are going to have our first child. We were not sure but the hospital and honesty with lots of insuring we registered and went ahead with the regular check ups and ultrasounds and finally planned to stick to this facility for the day of our baby's arrival.

I was diagnosed with gestational diabetes and hence referred to the diabetes clinic at the hospital. My Gynae and Obstretician doctor has been excellent with the right support and suggestions made for monitoring my condition and keeping everything under control. Right from the Endocronologist, to the diabetes expert and the dietician, everyone superbly planned for my and baby's well being.

Around my labour, the delivery suite members were extremely cooperative and patient. Special thanks to Tanwah, one of the members who took great care of me and was very supportive.

My labour lasted for more than 24 hours, but the kind of support and perseverance and devotion exemplified by two angel like midwives is unforgettable. Special thanks to midwifes Debbie and Frencesca for being by my side all through and helping me cope through the labour. There aren't as many words to say thanks.

Last but not the least, quick suggestions to the post natal section:

1. Please allow one member especially spouse to stay the first night at least after the delivery, costs very hard on a new, exhausted mum to manage the child alone all through the night.

2. I think that some midwives in the night shift needs to be more compassionate to the fact that as a new mum women have limitations and challenges which they can resolve better with a little cooperation.

3. Meals were very bad, and especially after a whole night of a rough ordeal with a bruised body and a exhausted mind with an newborn, I think it's unreasonable to ask them get up, and walk up to the coffee machine to prepare their beverages.

4. Try and expand the post natal recovery area. so that it's not crowded by four women (both with babies and in waiting)! So either it's another baby crying or a woman in early labour screaming, which wakes you and the baby up. So it defeats the purpose of recovering.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to feedback your experiences of our maternity services after you had your baby. We are very pleased that you had such a positive labour and birth experience and are very sorry that your experience of our postnatal service was less than satisfactory, as we always strive to ensure women and their families receive the optimum care. As of December 2013 all women can choose to have a partner, family member or a friend stay with them at all times, we have found this to be very beneficial for women and have received 100% positive feedback about this change to our service. We recognise that food and drink plays a crucial role in a woman’s recovery after having a baby and we are currently in discussions with the catering managers at the hospital about providing hot meals day and night for women who have their baby outside of the usual meal times. We are sorry that you feel you did not receive the compassion and support that we would expect all women to receive when having their baby at our maternity unit. Unfortunately the majority of the ante/postnatal ward is 4 bedded bays, however, we always try to avoid mixing women who are still pregnant or in labour with women and their babies but on some occasions, due to unforeseen circumstances, we have to do this. We appreciate that this is not ideal and this is only ever done if there is no other option available. Thank you again for your comments and if you would like to discuss the issues that you have raised please do not hesitate to contact Jacqui Kempen, Matron for Inpatient Services at j.kempen@nhs.net or telephone 0208836 6350

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