"Poor communication and delay"

About: Leicester Royal Infirmary

Gastroenterology The care is very disjointed and they do not follow up quickly. 2 out patient appointments cancelled and a new appointment had to be chased due to a flare up of disease Notes were missing at the out patient appointment, leading to a really unsatisfactory appointment. At the next appointment, the notes from the previous one were not included in the now found set of notes - therefore started again, and change in disease since the last appointment could not be measured Twice blood tests have been ordered, blood taken and then mysteriously the samples not analysed or reported, leading to delays in starting medication. Had to call for results of an MRI scan which shows a problem, but still not had a call back several days later to discuss a care plan as a result of what it shows. Told consultant would phone on Monday - but he is not there and therefore couldn't phone back - still waiting In my opinion clinical care is being compromised by a lack of organisation and follow up, which places far to much responsibility on often poorly patients to chase for action. What happens to those patients that don't chase up for answers and action??. Really dissatisfied with the care provided to date.

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Response from Leicester Royal Infirmary

Dear reviewer, We are extremely sorry and concerned to hear of your experiences in the Gastroenterology services. We are happy to investigate your concerns further if you can provide your personal details, or if you would feel to, we would also be happy to meet with you in person to discuss. Please contact the Service Manager on the following email address Gaynor.Webb@uhl-tr.nhs.uk to arrange, Kind regards Joanna Fawcus General Manager CHUGS Clinical Management Group (Cancer, Haematology, Urology, Gastroenterology & Surgery) Leicester's Hospitals

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